FAQs

Are Transforme’s products high quality?

Transforme places product quality at the top of our agenda.

Our vitamins and supplements are manufactured in an ISO 9001 accredited facility with a comprehensive HAACP system. Transforme then package under GMP guidelines in our state of the art packaging facility.

We are committed to providing the highest quality supplements by sourcing original and genuine raw materials and extracts.

GMP is a set of strict pharmaceutical regulations, codes and guidelines that ensure that food supplements are manufactured and controlled to a high standard. GMP is highly regarded as it verifies manufacturing excellence and demonstrates a manufacturer's ability to produce supplements that meet both the industry's high standards of quality and safety as well as label claims.

 

Can I have a discount?

At Transforme we source the highest quality ingredients, create formulations with the highest efficacy, and manufacture in the UK to GMP - Good Manufacturing Practice - standards.

In addition to this, Transforme products are priced as keenly as possible to give our customers the best value.

We do not offer discounts as we like to let all of our loyal customers enjoy good value all of the time, not just during short or 'exclusive' promotions.

 

What are your delivery charges?

We’ve got great news for you! Transforme offer FREE delivery on EVERY order, no matter how much is in your basket. 

 

Once I’ve placed my order, how long can I expect to wait for delivery?

We try to dispatch all orders placed before 2pm (Monday-Friday) on the same day. Orders placed after this time, or at the weekend or bank holidays, will be dispatched on the next working day.

All orders delivered to UK addresses are dispatched via Royal Mail on a 48-hour service. Therefore, you should normally receive your items within 2-3 working day after you have placed your order.

 

I can’t find the product I want to order.

If you’re struggling to find what you’re looking on our website, try searching for the product by name in the search box at the top of the site. If you start to type in what you’re looking for, our smart search will do the rest.

 

 

If you are still struggling to find the product you need, then feel free to get in touch and we’d be pleased to help.

 

How do I save my details for the next time I order?

The best way to save your details for future orders is to create an account with us. By creating an account, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

 

I made a mistake and want to return the product that I ordered.

That’s fine. We totally understand that mistakes happen. If for any reason you are not happy with your purchase, simply return the item to us in its original and unopened packaging within 30 days of purchase. You will be responsible for the item(s) until it reaches us. We suggest you use a secure delivery method which requires a signature upon delivery.

Please include your name, address and invoice number with your package.

If you return the product in its original condition, we will refund any money which you have paid us for that product(s). All you pay for is the return postage of the goods.

Please note that due to safety and hygiene reasons, we are unable to refund products that have been opened or have any missing contents. 

 

My order has not arrived when I expected, what do I do?

If your order has not yet arrived, firstly, please check whether or not the postman has left you any cards or notes stating that they tried deliver your parcel while you were out. If you do find one of these cards, please follow the instructions on the card to arrange another delivery. If no card has been left, please contact your local mail sorting office to see if they have any information on your package.

We ship via Royal Mail 48-hour service. Usually this is very reliable, but occasionally parcels get delayed in the Royal Mail network. If your delivery has not arrived within 10 WORKING DAYS for the UK or 28 WORKING DAYS for the rest of the world (from when you received your dispatch email) then please do get in touch as you are eligible to claim a replacement from us.

 

How can I leave feedback on the service and products that I’ve received?

We love to have feedback from our customers and use Feefo to collect and respond to customer reviews. Seven days after you have made your purchase, you will receive an email from Feefo asking for honest feedback on the service that you have received from us.

Positive feedback is of course always very encouraging and we love to hear your thoughts. However, if for any reason you are not happy with the service you’ve received from us, please do contact us before leaving your Feefo feedback and we will do our best to resolve any issues you may have.