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COVID 19 - A Statement from Save on Supplements Ltd

Updated 10th April 2020

As you all know as of Monday 23rd March 2020 at 20:30, the Prime Minister announced that the UK would be on ‘Lockdown’ immediately.

As a ‘Health Shop’, we are classed as an exception to retail and hence our business will be staying open and we will be accepting orders from you.

We have to stress that over the past few weeks and most certainly for more to come, the amount of orders reaching us has more than doubled. We are trying our hardest to process and dispatch them the same day as usual, however some orders may take longer. We have reduced the same day shipping cut off time to 8am. For the foreseeable future we ask that you please order for personal use only.

At this time bulk orders are not able to be processed.

Our carrier, Royal Mail, has also seen its business increase. Once your order is dispatched by us, it may take more than 48 hours to be delivered. We ask for your understanding and patience on this matter as we have no control over the delivery time.

As a result, we have suspended our delivery guarantees on all services from the 23rd March 2020 but will maintain service levels where we can.

We are a small family business, meaning all of our staff live in the same household. We all adhere to social distancing for your protection as well as ours.

As a company that manufactures supplements, we have to adhere to strict hygiene measurements set out by the HAACP system and the GMP. These guidelines have not changed, and we have continued to maintain an excellent standard of hygiene and cleanliness.

As always, we continue to provide you the highest quality supplements at the lowest possible price and this will not change.

Thank you for being our loyal customers,

The Save on Supplements team x

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